Senior Medical Assistant at International Organization for Migration (IOM): Deadline :22-09-2022

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Open to Internal and External Candidates

Position Title: Senior Medical Assistant

Organizational Unit: Migration Health

Duty Station: IOM Kigali, Rwanda

Classification: General Service Staff, Grade G6 (UN Salary Scale for GS staff)

Type of Appointment: One-year fixed term with the possibility of extension

Estimated Start Date: As soon as possible

Closing Date: September 22, 2022

Reference Code: VN2022/15 – RW

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Chief Migration Health Officer (CMHO) the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Kigali Rwanda. The Senior Medical Assistant oversees the Call Centre and Data Processing/registration teams in the Migration Health Assessment Centre (MHAC). These teams provide information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.  The incumbent will be responsible for performing routine administrative functions such as switchboard operations, handling inquiries and providing refugee/immigrant assistance as necessary. Under the.

Core Functions / Responsibilities:

  1. Organize the Medical Assistants Roster and assign various duties in the unit as well as actively participate in day-to-day scheduling;
  2. Develop and keep up-to-date MHAC’s Standard Operating Procedures (SOP’s);
  3. Supervise and train Medical Assistants in compliance to the MHAC Medical Assistants’ SOPs;
  4. Assist in analysis of various tools pertaining to migrant flow and satisfaction in MHAC – including active monitoring of scheduling trends.
  5. Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling of MHD health assessments.
  6. Ensure that reception area is well organized and presentable at all times.
  7. Provide accurate information and answers to telephone and/or walk-in queries from applicants regarding their schedules and direct as required.
  8. Assist in improving the integrity of customer care work by proposing key fraud prevention measures.
  9. Receive all completed medical deferrals/furtherance, x-rays and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.
  10. Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
  11. Updating MHD information on the country MHD Website.
  12. Prepare and submit monthly statistics on Health Assessments performed by MHD.
  13. Prepare correspondence to respond to queries in respect to relevant matters of the MHAC. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
  14. Prepare purchase request forms for procurement of equipment and working materials for MHD.
  15.  Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs;
  16. Participate in mobile health assessment missions in the Region to provide IT/Database support.
  17. Provide Database/data processing support to the Region and other MHD locations as needs arise.
  18. Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.
  19. Perform such other duties as may be assigned.

   Required Qualifications and Experience


  • Bachelor’s degree in IT with at least 4 years of experience.


  • High school diploma in IT with 6 years of relevant working experience.


  • Experience in managing large dynamic teams, with a customer service, IT or administrative background;
  • Certificate in IT/Data entry is an advantage;
  • High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset;
  • In-depth use of MS office applications, data collection and manipulation;
  • Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
  • Previous working experience with NGOs or international organizations is an added advantage.


Fluency English and Kinyarwanda is required. French is an added advantage.

Required Competencies


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications to .

The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names

In order for an application to be considered valid, IOM will only accept applications which should include a completed Personnel History Form (please download and fill it) and an application letter (not more than one page)

Only shortlisted candidates will be contacted for the recruitment process but subject background checks.


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